Shipping Policy

Last updated: August 24, 2026

KITCHENLYA ("we", "us", and "our") operates kitchenlya.co.uk (the "Website").

By placing an order through our Website, you agree to the shipping terms set out below. These terms are provided to ensure both parties understand our shipping procedures and what to expect when placing an order with KITCHENLYA.

1. General

All orders are subject to stock availability.

We aim to maintain accurate inventory information on our Website. However, from time to time, a stock discrepancy may occur and we may be unable to fulfil all items in your order.

If this happens, we will contact you to discuss the available options, which may include waiting for the product to be restocked, receiving the available items separately, selecting an alternative where appropriate, or receiving a refund for the unavailable item.

2. Shipping Costs

KITCHENLYA currently provides shipping within the United Kingdom and United States.

Shipping costs are displayed during checkout based on the shipping method selected and the destination of your order.

Any applicable shipping charge will be clearly displayed before you complete your purchase.

United Kingdom Delivery Options

Economy Delivery

• Estimated delivery: 5–8 business days

• Cost: Free

Standard Delivery

• Estimated delivery: 3–4 business days

• Cost: £15

United States Delivery Options

Economy Delivery

• Estimated delivery: 5–8 business days

• Cost: Free

Standard Delivery

• Estimated delivery: 3–4 business days

• Cost: $15 USD

3. Returns

3.1 Change of Mind Returns

KITCHENLYA accepts eligible returns requested within 30 days of receiving your order.

Returned products should be unused, in their original condition, and in their original packaging where applicable.

Please contact support@kitchenlya.co.uk before returning an item so that we can provide the appropriate return instructions.

Return shipping costs for change-of-mind returns may be the customer's responsibility unless otherwise required by applicable consumer law.

Approved refunds will be issued in accordance with our Refund Policy.

Items sent back without first requesting a return may not be accepted.

Please do not send returns to either our United Kingdom or United States contact address unless we have specifically instructed you to do so.

3.2 Faulty or Damaged Products

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@kitchenlya.co.uk.

We will review the issue and provide an appropriate solution, which may include a replacement, refund, or other remedy depending on the circumstances and your applicable consumer rights.

4. Delivery Terms

4.1 Handling Time

Our usual order handling time for orders within both the United Kingdom and United States is 1–3 business days.

Handling time is separate from the estimated delivery time shown for your selected shipping method.

4.2 United Kingdom Delivery

We currently provide the following UK delivery services:

Economy Delivery

• Estimated delivery: 5–8 business days

• Cost: Free

Standard Delivery

• Estimated delivery: 3–4 business days

• Cost: £15

Delivery estimates apply after order processing and dispatch.

Business days generally exclude weekends and UK public holidays.

4.3 United States Delivery

We currently provide the following United States delivery services:

Economy Delivery

• Estimated delivery: 5–8 business days

• Cost: Free

Standard Delivery

• Estimated delivery: 3–4 business days

• Cost: $15 USD

Delivery estimates apply after order processing and dispatch.

Business days generally exclude weekends and applicable U.S. public holidays.

4.4 Other International Delivery

Our current primary delivery markets are the United Kingdom and United States.

We do not currently offer standard delivery to countries outside these supported markets unless an additional destination is specifically made available at checkout.

5. Dispatch

Orders are generally processed and dispatched Monday to Friday during normal business days, excluding applicable public holidays.

Once your order has been dispatched, you may receive a dispatch confirmation containing available tracking information.

6. Change of Delivery Address

If you need to change your delivery address, please contact us as soon as possible at support@kitchenlya.co.uk.

We may be able to change the address if your order has not yet been dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

7. P.O. Box Addresses

Availability of delivery to P.O. Box addresses depends on the shipping provider used for the order.

Please contact us before ordering if you require delivery to a P.O. Box.

8. Out-of-Stock Items

If an item becomes unavailable after you place your order, we will contact you with the available options.

Depending on the circumstances, we may dispatch available products separately, wait for the unavailable product to return to stock, or issue a refund for the unavailable item.

9. Delivery Delays

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

If your order has not arrived within the expected delivery timeframe, please contact us at support@kitchenlya.co.uk so that we can review the shipment.

10. Tracking Notifications

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking updates are provided by the applicable shipping carrier and may take some time to appear after dispatch.

11. Parcels Damaged in Transit

If your parcel appears to have been damaged during transit, please contact our customer support team as soon as possible.

Where practical, take photographs of the parcel and product before disposing of any packaging, as these may help us investigate the issue with the carrier.

Please contact support@kitchenlya.co.uk with your order details and information about the damage.

12. Duties & Taxes

12.1 United Kingdom

Applicable taxes are included or calculated as required and will be shown as part of your order before checkout is completed.

12.2 United States

Applicable sales taxes or other taxes may be calculated based on the order and delivery destination and will be displayed at checkout where required.

12.3 Import Duties & Taxes

Orders shipped within their applicable domestic market will not normally be subject to international import duties.

If an order is fulfilled across an international border, customs duties, import taxes, or other charges may apply depending on the destination and applicable requirements.

13. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We may be able to cancel your order if it has not yet been dispatched.

If your order has already been dispatched, please refer to our Refund Policy for information about returns.

Nothing in this section affects any cancellation or consumer rights you may have under applicable law.

14. Lost or Damaged Shipments

14.1 Damaged Shipments

If a shipment is damaged in transit, we may work with the applicable carrier to investigate the issue.

Once we have the necessary information, we will provide an appropriate resolution in accordance with applicable consumer rights.

14.2 Lost Shipments

If tracking indicates a potential delivery problem or your parcel has not arrived within the expected timeframe, please contact us.

We may contact the carrier to investigate the shipment and, where appropriate, arrange a replacement or refund.

15. Customer Service

For questions about shipping, delivery, tracking, damaged parcels, or your order, please contact our customer support team.

Contact Us

KITCHENLYA

United Kingdom

Address:
5 Prince's St
Metheringham
Lincoln LN4 3BX
United Kingdom

United States

Address:
134 W College Ave
State College, PA 16801
United States

Telephone: +44 15 2691 2938
Email: support@kitchenlya.co.uk
Website: kitchenlya.co.uk